Month: May 2015

Care Recording: Be practical and clear for your care staff

One of the key benefits our care sector clients describe about their implementation of our care record management software is the facility to define their own recording phraseology for their care staff. On a practical level this feature means that the carer can be presented with recording options that are meaningful to them. This may be because the software is replacing previous manual documentation that has been used for many years or simply that the implementation has allowed the senior staff to present simplified expressions of more medical terms.

And practicality is key to the success our clients have seen in implementing care-Log+ especially in conjunction with the use of tablet PCs and the simplicity of the Carer App. This approach allows a care provider to capture the volume of recording that CQC Inspections now require. And because of the simple adaptation of technology that volume is achieved by the care staff as part of their usual care or shift notes regime.

As I mentioned earlier, the definition of the words that carers select is key. So a fluids chart could be defined in terms of millilitres or by ‘drunk whole cup’, ‘drunk half cup’, etc. Likewise a nutrition record can be phrased to include the option selected at any meal and the amount of food then consumed, such as ‘fully eaten’, ‘half eaten’, etc.

These recordings could be arranged in a single ‘nutrition’ or ‘fluid chart’ document (or evaluation record as it’s called in the software) or split across several documents organised by shift time. So for example, a carer could record the breakfast, mid-morning snack/drink and lunchtime intake in a shift note designed to record all activities from 8am to 2pm. The reporting options in care-Log+ enable a manager to collate all nutrition and/or fluid entries for any service user from any number of care recording documents into a single report. This becomes a vital tool during a CQC audit but also shows the practicality that was highlighted at the outset of this Blog. The main care recording documents can be organised to suit the needs of the service users and the care staff and do not have to be designed to second guess what questions a CQC Inspector may ask; if the recording has been done then the care-Log+ software can present the care records in any way required for audit purposes.

If you would like to discuss any functionality or issues raised in this blog please call one of our team on 01892 834406 or e-mail us on info@easylog.co.uk

Posted by administrator in care home management, care record management, care recording, CQC Inspections, domiciliary care and supported living, nursing home management

A Case Study on Forward Looking Dinosaurs

You can find an interesting new case study on the easyLog website about an implementation of the company’s staff scheduling software at a dinosaur-themed adventure park in Norfolk.

The Dinosaur Adventure park has expanded rapidly over the recent past and invested to make itself a major attraction in the local area. Their investment in easyLog’s staff scheduling software has also paid dividends as park operations manager Adam Goymour reveals, It’s given us a faster system, with an improved layout for departmental breakdown of rota costs, and provided the potential to look in far greater detail at our wage bill. It’s been well worth it.

Read case study

If you would like to discuss any functionality or issues raised in this blog, please call one of our team on 01892 834406 or e-mail us on info@easylog.co.uk

Posted by administrator in business support, employee attendance, flexible working, payroll analysis, rota software, scheduling software, timesheets

Mobile Worker Tracking: A growing issue requiring different solutions

According to American analytical research company Techworld, (source: Techworld mobile worker research) this year it estimates there will be 1.3 billion mobile workers in the world. That’s a lot of employees who do not regularly attend the same place of work each day. Or put another way, that’s a lot of staff presenting their managers with some interesting logistical issues if they are required to complete a timesheet to record their work hours and location.

easyLog has always been mindful that the mobile worker requires a fundamentally different approach to electronic time and attendance management versus their static colleagues. Immediate issues arise in terms of the IT infrastructure that is available at any location, does the worker have a company-provided or a personal mobile phone? does the employer require just an attendance record or are there greater efficiencies to be gained from providing additional work-related information and data entry options?

In addressing these scenarios easyLog has developed a wide array of tools to assist the employee in recording their hours and working more efficiently. These in essence can be divided by either the type of solution platform used to record attendance, for example mobile phone, hardware device, land line call, PC login record, etc and by the visit scenario. So is the employee a regular visitor to the location? Do several staff visit the location? Are there multiple sites that an employee will visit in a day or week?

easyLog’s experience will help you find the most suitable and cost effective solution for the employee tracking requirements that you have. And this may involve different approaches to specific groups of employees within your organisation. This ‘mix and match’ response is very typical amongst easyLog clients but the solution will still present a single and common interface for the tracking and recording software.

Details of all our employee tracking solutions can be found on our website: http://easylog.co.uk/T+A_clocking_options.html

If you would like to discuss any functionality or issues raised in this blog please call one of our team on 01892 834406 or e-mail us on info@easylog.co.uk

Posted by administrator in business support, employee attendance, flexible working, invoicing staff time, mobile worker tracking, payroll analysis, rota software, scheduling software, timesheets

Recording care with objectivity, legibility and speed!

It goes without saying that in a CQC audit the Inspector will look for written proof of the care that has been provided. After all that is what an audit is about; select a small number of residents as sample cases and analyse their records. If any anomalies come to light then drill down further and possibly widen the audit to include other resident records.

But that means the care provider has to ensure their care staff are recording their shift notes in the quantity and quality required to provide the depth of record sets that an Inspector requests. Which brings to mind a number of obstacles. Handwritten notes can be subjective and may contain what could be regarded as inappropriate phraseology. Text such as ‘enjoyed a good day’ may be deemed meaningless as a record of the mood or care provision of the resident.  Additionally, recent years have seen an influx of overseas staff into the care sector. A percentage of these will have English as their second language which could present problems with the meaning and accuracy of the words used in care records. Beyond these concerns legibility would always be an issue from the mix of handwriting styles that carers bring with them and also, how contemporaneous the notes are without authoritative electronic means of time stamping.

Our care-Log+ care record management software addresses these areas by a two pronged approach. First, carers are presented with shift note documents that have multiple prompts each with a selectable option menu for them to record what happened across care needs such as continence, drinks taken, quantity of food consumed, etc. Additional text can be entered as well if a greater description is required. Second, care-Log+ presents these shift note documents on tablet PCs. With touch screen ease of use combined with placement in accessible  locations around the home, all recordings are automatically time and date stamped together with the user ID and then wirelessly added to the central database automatically.

The end result is that the required volume of records is achieved with objectivity and speed yet with reliability and accuracy that is fully auditable. In short, the balance between giving care and recording care is firmly restored in favour of what carers are actually employed to do.

If you would like to discuss any functionality or issues raised in this blog please call one of our team on 01892 834406 or e-mail us on info@easylog.co.uk

 

 

Posted by administrator in care home management, CQC Inspections, domiciliary care and supported living, nursing home management