CQC Inspections

Oct

2019

Six steps to CQC-proofing your staff rota

Setting the rota can be one of the most stressful and time-consuming managerial tasks, not least because ensuring a care home has adequate carers in place at all times is something that CQC inspectors will be looking at closely.

Suitable staff scheduling software can take a lot of the strain when it comes to creating a rota. Here are some of the many ways specialist solutions can help.

1. Ensuring cover is always available

One of the time-saving features of our scheduling software that customers depend on most is the ability to store employees’ regular hours on a rolling rota. There is no need to keep re-inputting data, the rota can be prepared as many weeks in advance as required and managers can see at a glance where shifts need to be filled. At the same time, staff can be confident of getting the shifts they want. When absences inevitably occur, the software can be used to find suitable cover quickly and easily, even at short notice. Employees can be filtered via criteria that determine their rate of pay, such as training, qualifications and seniority, so you can be sure of always having staffing levels that meet regulatory requirements without burning your budget.

When it comes to managing leave, easylog rota software can automatically check that the required cover is still available for a proposed period of absence.

2. Giving staff plenty of warning about their shifts

A reliable and timely method of informing staff about their shifts is essential for smooth continuity of care. By using our employee smartphone apps, shift details can be sent from the main rota software direct to carers’ phones at the touch of a button as soon as the rota is set. Your carers can confirm the shift immediately, saving time and reducing the possibility of errors as shifts will always be available to view on the phone. Staff can also use the app for other routine tasks, such as managing leave and expenses and checking clockings against shifts, making associated admin faster and more efficient.

3. Comparing clockings with shifts

An integrated clocking system makes calculating pay simpler and more accurate and, more importantly from the CQC’s point of view, allows managers to show that no periods have been left uncovered. Our software can be used with any of our attendance options, from mobile phones and iPads to biometric handscanners, fingerprint readers and facial recognition devices. We even have specialist electronic devices for monitoring night checks so you have a reliable record that routine but essential care tasks have been recorded. To find the best match for your care home, just contact one of our team.

4. Providing adequate records

A further benefit of using specialist scheduling software is that a full record of the rota is available for CQC to inspect and can be retained for the statutory period without keeping multiple paper files. As well as saving space, this means records can be searched quickly and easily and electronic reports generated as required.

5. Being able to show clients are receiving the right staff allocation

Supported living providers can prove care has been provided by allocating staff on the rota to individual or multiple service users. They can also show the local authority that the care it is paying for has been delivered through easily-generated reports and invoice clients directly from the software.

6. Using reports to improve service provision

The opportunity to produce reports is one of the key management benefits of a software-based rota. For example, shift and absence records can be used as an accurate input to staff supervisions and any problems can be pinpointed and acted upon – something that CQC inspectors like to see as evidence that fit and proper management is in place.

To find out more about our rota software and clocking options, or any other products, please request a call-back or contact us.

Oct

2016

5 hidden extras you get with care-Log+

A good care home management system covers all the essentials as standard – person-centred care plans, rota management, staff records and training, customisable reports and so on. But only the best comes with a range of special features that you didn’t know you needed – until you and your staff find yourselves depending on them every day.

easyLog’s care-Log+ software has been specially designed with input from care professionals to include little extras that help you get the job done easily and efficiently. Here are five of our favourites.

1 Life story – Our person-centred care records contain a Life Story section for storing family details, personal photos and other information, such as key life events, that can be used to form connections with your clients. It’s proved particularly useful in dementia care – especially when used by staff as a reminiscing aid on a tablet PC.

2 Risk-assessment scorecards – All assessment scorecards can be fully customised to accommodate your home’s way of working and changes over time, from modifying an individual question, response or score to adding completely new sections. Responses are colour coded using the traffic light system for clarity. And, of course, standard scoring tools are provided too.

3 Resident cash account – Financial record-keeping for your clients’ own funds, enabling you to keep track of their personal income and outgoings day-to-day.

4 Third-party document attachments – Save time on re-typing supporting information by simply attaching the original documents to your client’s record. All major formats supported, including Word and pdf. And you can do the same on your staff records with details such as CVs, disciplinary letters and so on.

5 Safeguarding section – Prove you’re consistently monitoring the wellbeing of those in your care with an auditable and automatically prompted review of the measures you have in place. The easy-to-use report generator allows you to present any data required in answering a CQC inspector’s question, from food consumed in the last week to activities undertaken since the start of the year. All queries can be answered quickly and simply, demonstrating the quality of care you provide.

To find out more about our care-Log+ care home system and how it can help your business, request a callback from one of our team or contact us by phone or e-mail.

May

2016

Make your care home more efficient without compromising on care

With rising costs and an ever increasing administrative burden, it’s no wonder that the number of care homes going into administration has been rocketing.

Over the past three years, care home insolvencies have jumped by more than a third, according to Moore Stephens, with the number rising by nearly a fifth (18 per cent) in the year to September 2015. And the accountants suggest that the situation is likely to get worse as a result of financial pressures such as the introduction of the Living Wage, the cost of meeting increasing regulations and local authority spending cuts – the Local Government Association estimates that there will be a £2.9 billion annual funding gap in social care by the end of the decade.

Research by BBC Radio Four supports this view, indicating that a quarter of British care homes will go out of business within three years because they are not making enough profit.

Of course there is no quick and easy way to reduce running costs while maintaining high standards of care – but there are things you can do to make your working practices more efficient.

Choose the right technology for your care home

If you haven’t already invested in an electronic record system, do it now. It doesn’t have to cost a fortune and will soon pay its way in terms of time savings and greater accuracy and detail. Many suppliers, including easyLog, offer low cost monthly payments for software and services so there is no big capital outlay to strain already tight budgets.

A carefully-chosen solution tailored to your care home’s needs can transform the way you manage your business and how carers go about their daily tasks. Using tablet PCs to work on the move, for instance, helps carers spend more time caring and less time on admin by allowing them to record and view care records and shift notes as they go.

Be ready for a CQC inspection

This not only makes for a more efficient way of working but also ensures you always have a full audit trail and detailed care record reporting to hand, enabling you to answer quickly any information requests in a CQC inspection.

At the same time you can build and sustain a reputation for the quality of care in your area through the proactive management of care issues that your easyLog software highlights.

Use your rota to control costs

Implementing suitable staff scheduling software designed for care homes will make setting your rota quicker and easier. More importantly, it will help you control your staffing budget – so there are no unexpected staff costs through unnecessary headcount or overtime payments, for example.

Specialist software such as our care-Log+ package will also give you the option to streamline other staff management functions, such as training and HR records, through a simple but detailed personnel module.

To find out more about finding the most effective care record management system for your business, take a look at the care home section of our website or contact one of our team.

May

2015

Care Recording: Be practical and clear for your care staff

One of the key benefits our care sector clients describe about their implementation of our care record management software is the facility to define their own recording phraseology for their care staff. On a practical level this feature means that the carer can be presented with recording options that are meaningful to them. This may be because the software is replacing previous manual documentation that has been used for many years or simply that the implementation has allowed the senior staff to present simplified expressions of more medical terms.

And practicality is key to the success our clients have seen in implementing care-Log+ especially in conjunction with the use of tablet PCs and the simplicity of the Carer App. This approach allows a care provider to capture the volume of recording that CQC Inspections now require. And because of the simple adaptation of technology that volume is achieved by the care staff as part of their usual care or shift notes regime.

As I mentioned earlier, the definition of the words that carers select is key. So a fluids chart could be defined in terms of millilitres or by ‘drunk whole cup’, ‘drunk half cup’, etc. Likewise a nutrition record can be phrased to include the option selected at any meal and the amount of food then consumed, such as ‘fully eaten’, ‘half eaten’, etc.

These recordings could be arranged in a single ‘nutrition’ or ‘fluid chart’ document (or evaluation record as it’s called in the software) or split across several documents organised by shift time. So for example, a carer could record the breakfast, mid-morning snack/drink and lunchtime intake in a shift note designed to record all activities from 8am to 2pm. The reporting options in care-Log+ enable a manager to collate all nutrition and/or fluid entries for any service user from any number of care recording documents into a single report. This becomes a vital tool during a CQC audit but also shows the practicality that was highlighted at the outset of this Blog. The main care recording documents can be organised to suit the needs of the service users and the care staff and do not have to be designed to second guess what questions a CQC Inspector may ask; if the recording has been done then the care-Log+ software can present the care records in any way required for audit purposes.

If you would like to discuss any functionality or issues raised in this blog please call one of our team on 01892 834406 or e-mail us on info@easylog.co.uk

May

2015

Recording care with objectivity, legibility and speed!

It goes without saying that in a CQC audit the Inspector will look for written proof of the care that has been provided. After all that is what an audit is about; select a small number of residents as sample cases and analyse their records. If any anomalies come to light then drill down further and possibly widen the audit to include other resident records.

But that means the care provider has to ensure their care staff are recording their shift notes in the quantity and quality required to provide the depth of record sets that an Inspector requests. Which brings to mind a number of obstacles. Handwritten notes can be subjective and may contain what could be regarded as inappropriate phraseology. Text such as ‘enjoyed a good day’ may be deemed meaningless as a record of the mood or care provision of the resident. Additionally, recent years have seen an influx of overseas staff into the care sector. A percentage of these will have English as their second language which could present problems with the meaning and accuracy of the words used in care records. Beyond these concerns legibility would always be an issue from the mix of handwriting styles that carers bring with them and also, how contemporaneous the notes are without authoritative electronic means of time stamping.

Our care-Log+ care record management software addresses these areas by a two pronged approach. First, carers are presented with shift note documents that have multiple prompts each with a selectable option menu for them to record what happened across care needs such as continence, drinks taken, quantity of food consumed, etc. Additional text can be entered as well if a greater description is required. Second, care-Log+ presents these shift note documents on tablet PCs. With touch screen ease of use combined with placement in accessible locations around the home, all recordings are automatically time and date stamped together with the user ID and then wirelessly added to the central database automatically.

The end result is that the required volume of records is achieved with objectivity and speed yet with reliability and accuracy that is fully auditable. In short, the balance between giving care and recording care is firmly restored in favour of what carers are actually employed to do.

If you would like to discuss any functionality or issues raised in this blog please call one of our team on 01892 834406 or e-mail us on info@easylog.co.uk

Apr

2015

Care recording in volume for a CQC Inspection audit; exception reporting for practical care intervention

This series of blogs focuses on the particular aspects of our care-Log+ care record management software that assist care providers to prove the care they have delivered in structured record sets. Above all we want to describe how the functionality of the software helps you deliver an auditable trail for inspection by any regulatory body.

In our previous blog (on recording for a CQC Inspection) we wrote about the detail and volume of information that it appears a care home may be audited on in a CQC Inspection. Nutrition and fluid records seem to be a particular focus as inspectors try to ascertain that the care home is providing correct input of both – and evidencing this by their records.

We remarked how users of our care-Log+ care record management system were able to satisfy the volume of their record keeping needs, whilst not losing focus on the fact that their care staff are employed to care rather than be administration clerks, in two ways: First, through the facilities care-Log+ offers to define the care records that the management team want the care staff to record. So fluid intake could be defined in terms of millilitre bandings (‘less than 20ml’, ’20ml – 40 ml’, ‘more than 40 ml’ for example) or by description such as in the example of an evening drink with ‘few sips’, ‘half taken’, ‘all taken’, ‘declined’. Secondly, the care staff can quickly record these notes not at a PC (although of course the option exists to do this) but on a wirelessly connected tablet PC that is either carried by the carer or wall-mounted in convenient locations around the home such as in the dining room or lounge.

However, by giving carers an easy and accessible method of recording their shift notes, haven’t we just created another mountain of records to look through only in electronic form rather than paper-based? Well yes we have but there is an extra aspect of the recording functionality (that works with the defining of the prompts and dropdown options that the carer sees on the tablet) that makes care-Log+ a very pro-active care management tool that allows a focus on the exceptions.

That additional facility is the option to mark specific responses, if selected by the carer, as flagging alerts. So in the examples given earlier, the selection of ‘less than 20ml’ for fluid intake could be designated as an alarm and thus alert the management team that the resident has consumed an insufficient volume. A warning is immediately placed on their desktop and will also appear in the Shift Handover report. The software presents the alert in an alarm list. Clicking on a line will then take the senior or matron reviewing the alert flags to the shift note record and present options to enter additional comments, review associated care plans and/or health and risk assessments, add a care task that notifies the care staff on the tablet PC to be aware of a particular care need (such as ‘prompt to drink’ in this case) over a period of time (for example every day for the next week) and, if relevant, access the resident’s body map image.

In this way care-Log+ provides an exception-based environment in which records are gathered very easily and in the volume required through use of the tablet PCs, and then automatically filtered by the software between the few that require immediate review and the majority which are held for reporting as and when required in the future.

If you would like to discuss any functionality or issues raised in this blog please call one of our team on 01892 834406 or e-mail us on info@easylog.co.uk

Apr

2015

CQC Inspections: It’s all in the recording…

Feedback from our care clients suggests that CQC Inspectors have focused on auditing the detail of residents’ nutrition and fluid intakes. And it appears that really does mean the detail with homes asked to present information for any requested period on the quantity of food and volume of drink consumed at each meal and break time.

For users of our care-Log+ care record management software that presents little problem. care-Log+ has definable shift notes that present a prompt to the carer and then offer multiple dropdown options for them to select from – together with the facility to add additional text if required. So a home might provide a morning shift note that includes options for a carer to record information about the morning drink such as ‘Fully Taken’, ‘Half Taken’, ‘Few Sips/Minimal’ and ‘Declined’.

Carers record this on a tablet PC which can be carried with them or placed conveniently around the home. In this example they would touch the ‘Morning Drink’ prompt and then touch the relevant dropdown option to record the care outcome. It takes seconds and provides instantly auditable records on the care the establishment is providing as every entry is time and date stamped and with the name of the person that made the recording.

Likewise at meal times carers can easily be prompted to record the details of the options selected and the quantity of portion consumed. Again this volume of recording is simply achieved, accurate and timely. Reports can then be run for any time period, any resident and for any option or combination of options (Morning Drink, Evening Drink, etc) across all shift notes. This functionality makes for a powerful tool in the face of an Inspection audit and records are generated with a simplicity of use that carers will take to instantly.

If you would like to know more about how our care-Log+ system can help you achieve accurate auditable care records for a CQC Inspection then please contact one of our team on 01892 834406 or e-mail info@easylog.co.uk

1. Ensuring cover is always available

2. Giving staff plenty of warning about their shifts

3. Comparing clockings with shifts

4. Providing adequate records

5. Being able to show clients are receiving the right staff allocation

6. Using reports to improve service provision

Phone us now on 01892 834406 or request a callback