care home management

Oct

2022

The Actions app: When you need a reliable record that important tasks have been done

A growing number of organisations, from care providers to cleaning and maintenance contractors, have told us that they would like a simple, reliable record of tasks performed by their remote workers – for their own peace of mind, or their clients’, or both.

So we have developed the Actions module – an app for smartphones and tablets (or laptop if you prefer) designed to enable workers to record on the spot that a specific job has been completed, quickly and easily. As well as sending evidence of completed tasks automatically back to the easyLog software, the Actions app supports a number of feedback options. These include commenting on the work carried out, uploading photos of the finished job and alerting managers if further work is required.

A convenient and flexible option for remote workers

The Actions app can be used anywhere with an internet connection, so is suitable for all kinds of worker, business and location. The app software is user definable and supports multiple action lists for each location, so information can be collected about different activities within one site or many. Tasks are presented clearly and simply and can be defined with standard review periods, such as daily, weekly, monthly or six-monthly.

The app can also display images with a prompt to show users the required activity or expected end result – ideal for inexperienced or unsupervised workers.

Suitable for all kinds of employee – including carers

The Actions app can be easily customised for care providers to provide a simple but effective method of recording work as it is being done – for inspecting authorities, for example. As well as updatable care records, it can be used to provide staff with all kinds of useful information, from service users’ next of kin and GP contact details to cleaning and room changing regimes.

Find out more

And, like all our software, the Actions module can be easily tailored to suit the particular business needs of individual organisations.

For more information about tailoring the easyLog Actions app to your organisations particular business requirements, talk to one of our team on 01892 834406 or request a callback using the form on the right. You can also watch a short video on the easyLog Actions module.

Mar

2021

Sleep-in shifts: No longer a nightmare

Last week’s Supreme Court ruling that employers are only required to pay night-time carers minimum wage rates for the hours that they are active, rather than the entirety of a sleep-in shift, will doubtless have caused a big sigh of relief in the care sector – not least because it has removed the prospect of huge back payments.

Calculating carers’ sleep-in pay just got more complicated

The subject of sleep-in pay has been ping-ponging around the courts since 2014. But although an overarching principle has finally been established, the devil is always in the detail – and employers are still left with a range of complicated options when it comes to paying carers for sleep-ins.

Rota software that handles the difficult calculations for you

Through long experience with clients in the supported living and residential care sectors, easyLog has developed functionally-rich rota software that takes the hard work out of paying staff at both single and hourly payment rates, even within an individual overnight shift.

The software supports pay schemes where carers are paid at different rates for working with more challenging service users and for working in more remote locations. And it’s all instantly calculated, clearly presented and exportable into a wide range of third party payroll software products, such as Sage and Xero.

Find out more

Please contact us if you'd like more information on easyLog's software for care providers or visit our dedicated web pages for supported living and care home operators.

May

2020

Two-for-one app records visitor as well as employee attendance

Knowing which employees and visitors are in your building at any time is important, even in normal circumstances. In the present pandemic, however, this information – and the possible need for it to be available to health authorities in the event of local Covid-19 cases – has become a heightened issue for many more workplaces, including those with smaller numbers of staff.

easyLog, the innovative provider of low-cost attendance management and staff scheduling systems, has delivered yet again with a value for money, tablet-based attendance solution that records both staff and visitor arrival and departure data.

The system works with standard Android tablets, such as those made by Samsung and Asus, and a local wireless connection – or a SIM card if used on a remote site, for example in the building industry. The app enables both employees and visitors to record their attendance by presenting a tab for each: reducing investment in hardware and software while also simplifying implementation and operation.

Simple and accurate two-in-one attendance logging

Employees select their name from a dropdown list and are asked to enter a PIN as confirmation. They then indicate by clear buttons if they are starting or leaving work. The app confirms the name of the staff member and the date and time of attendance. Importantly, if the employee has made a mistake – for example, by recording another ‘in’ clocking when they are about to leave the building – the app will question their action and ask them to confirm if their attendance record is correct. A simple step that helps reduce management involvement and produces comprehensive timesheet reports accurately and swiftly.

Visitor details are entered prior to their visit through the e-Log timesheet software, together with the name of the person they are due to meet. As e-Log is a web browser-based software application this can be done on any device – PC, laptop, tablet or smartphone – with a connection to an internet browser. This enables easy access and last-minute adjustments to be made by busy managers who may have infrequent access to office administration systems.

On arrival, the visitor is presented with a dropdown list of visitors for that day from which they select their name to confirm their arrival and again on departure. Should the visitor not have been pre-registered, they can enter their name and who they are seeing using the on-screen keypad on the tablet. Visitor details are held in the software for future use thereby simplifying the process of arranging further meetings.

Low-cost solution includes our browser-based software

Prices start from just £20 plus VAT per month for an organisation employing up to 15 staff. This includes the app, e-Log timesheet and visitor software, supply of a managed cloud platform with daily backup (meaning you don’t need to worry about implementing the software on your own PCs or network) and installation. We even provide an on-line training session to show you round the software and help you get operational as quickly and smoothly as possible. And that monthly cost includes telephone access to our help desk in case you have any questions or technical issues in the future.

Innovative, simple, low-cost and easy to use. Why not call or email us for further information?

Apr

2020

Keeping staff safe by maintaining attendance device hygiene

One of the side-effects of the coronavirus pandemic is that we have all become much more aware of hygiene procedures, with government advice on hand washing and disinfecting surfaces with increased regularity becoming embedded in the routine of our daily lives.

This has caused our clients to consider the most effective way of cleaning their attendance recording hardware and so address employee concerns about the frequency with which this equipment is touched by multiple people.

Regular hand-washing is more important than ever

Like any hard surface – whether it be a door handle, desk or computer keyboard – germs can survive for a varying period of up to 72 hours after contact (source: www.gov.uk). We therefore recommend cleaning your clocking equipment more frequently using the usual recommended method while also encouraging employees to follow the government’s advice on washing their hands more often and for a minimum period of 20 seconds.

How technology can make staff clocking more hygienic

Before the current pandemic, a quick visual check or once weekly clean would have satisfied most staff that the contact they had with items in their work environment was perfectly safe. Understandably that view has changed and may well continue even after the threat from Covid-19 has been seen to pass.

In the belief that attitudes may fundamentally change on hygiene in the workplace, we have been asked by clients if options exist for equipment that requires no contact by the employee.

In short, there is no attendance hardware used by multiple staff that enables zero contact from the user. As a minimum, the employee will need to enter the in or out direction of their record. A face recognition terminal provides the facility to stand away from the hardware and thereby minimise contact with it while also offering the advantage of unique biometric recognition. A tablet running one of easyLog’s attendance apps will still require an employee to touch it but provides a flat surface that makes the cleaning process simple and efficient.

Our smartphone app means users do not have to share equipment

If staff members each possess a smartphone, easyLog offers options with easily downloadable apps that allow reliable and accurate attendance recording without recourse to equipment used by others. Of course, the practicality of this will depend on the workforce, the numbers involved and layout of the entrance area and specific clocking location.

These are all options that easyLog is happy to discuss now or in the post-pandemic, and probably more hygiene-conscious, world into which businesses will emerge. Until that time, please stay safe.

Feb

2020

The new mobile-friendly easyLog website is now live

Previous visitors to the easyLog website may have noticed that over the past few months things have started to change. We have given our sites a bright, modern new look and made them more accessible – particularly on mobile devices. The last section, the core home pages, have now gone live.

We have kept all the key product sections – staff scheduling and web-based software, clocking and staff attendance, cleaning management, care home software and domiciliary care – but have added a new section for supported living providers. These have all been given their own sub-domains so they are distinct from each other but still integrated into the main site network. We also have pages showcasing videos and case studies and, of course, information about the company and how to contact us.

Please take a look around and feel free to get in touch by email or phone if you would like to know more about any of our products.

Oct

2019

Six steps to CQC-proofing your staff rota

Setting the rota can be one of the most stressful and time-consuming managerial tasks, not least because ensuring a care home has adequate carers in place at all times is something that CQC inspectors will be looking at closely.

Suitable staff scheduling software can take a lot of the strain when it comes to creating a rota. Here are some of the many ways specialist solutions can help.

1. Ensuring cover is always available

One of the time-saving features of our scheduling software that customers depend on most is the ability to store employees’ regular hours on a rolling rota. There is no need to keep re-inputting data, the rota can be prepared as many weeks in advance as required and managers can see at a glance where shifts need to be filled. At the same time, staff can be confident of getting the shifts they want. When absences inevitably occur, the software can be used to find suitable cover quickly and easily, even at short notice. Employees can be filtered via criteria that determine their rate of pay, such as training, qualifications and seniority, so you can be sure of always having staffing levels that meet regulatory requirements without burning your budget.

When it comes to managing leave, easylog rota software can automatically check that the required cover is still available for a proposed period of absence.

2. Giving staff plenty of warning about their shifts

A reliable and timely method of informing staff about their shifts is essential for smooth continuity of care. By using our employee smartphone apps, shift details can be sent from the main rota software direct to carers’ phones at the touch of a button as soon as the rota is set. Your carers can confirm the shift immediately, saving time and reducing the possibility of errors as shifts will always be available to view on the phone. Staff can also use the app for other routine tasks, such as managing leave and expenses and checking clockings against shifts, making associated admin faster and more efficient.

3. Comparing clockings with shifts

An integrated clocking system makes calculating pay simpler and more accurate and, more importantly from the CQC’s point of view, allows managers to show that no periods have been left uncovered. Our software can be used with any of our attendance options, from mobile phones and iPads to biometric handscanners, fingerprint readers and facial recognition devices. We even have specialist electronic devices for monitoring night checks so you have a reliable record that routine but essential care tasks have been recorded. To find the best match for your care home, just contact one of our team.

4. Providing adequate records

A further benefit of using specialist scheduling software is that a full record of the rota is available for CQC to inspect and can be retained for the statutory period without keeping multiple paper files. As well as saving space, this means records can be searched quickly and easily and electronic reports generated as required.

5. Being able to show clients are receiving the right staff allocation

Supported living providers can prove care has been provided by allocating staff on the rota to individual or multiple service users. They can also show the local authority that the care it is paying for has been delivered through easily-generated reports and invoice clients directly from the software.

6. Using reports to improve service provision

The opportunity to produce reports is one of the key management benefits of a software-based rota. For example, shift and absence records can be used as an accurate input to staff supervisions and any problems can be pinpointed and acted upon – something that CQC inspectors like to see as evidence that fit and proper management is in place.

To find out more about our rota software and clocking options, or any other products, please request a call-back or contact us.

May

2018

GDPR and your data

As you will be aware, a new law governing personal data comes into force on 25 May 2018 – the General Data Protection Regulation (GDPR). The legislation is designed to give individuals greater control over how their information is used and ensure that companies take adequate steps to store it safely.

Under the terms of GDPR, easyLog is a Processor, which means that we hold and manage personal data provided by Controllers (our customers) in order to do our work. Some of this data is sensitive, in that it can include medical and employment records, financial information and other personal details.

What we are doing to protect your data

easyLog has taken steps to ensure that our already robust data protection measures have been fully assessed and, where necessary, updated in line with GDPR requirements. For example, we have introduced encryption and two-stage password protection where appropriate and deleted obsolete data records.

At the same time, we have developed a new data protection policy, which is now available on our website. We have also been contacting existing customers by e-mail to request that they opt in to our online products, such as cloud services and remote support, in accordance with GDPR requirements. If you have not already heard from us, you will soon.

Helping you understand the impact of GDPR

We take our responsibilities under the new GDPR legislation seriously. Our updated privacy policy is written in clear and simple English to help you understand how the new law impacts the data that we may hold about and on behalf of our customers and also on any organisation that is thinking about becoming an easyLog customer.

Find out more

For more information, please read our updated privacy policy or contact us if you have any questions.

Aug

2017

Sleep-in shifts: Still not put to bed?

Since 2014 the payment of sleep-in shifts at an hourly rate rather than in a single agreed payment has been an ongoing and unresolved issue despite the ruling of an Employment Appeals Tribunal (EAT) in that year. The tribunal found in favour of at least National Minimum Wage hourly payments by deeming that the care worker was required to be at a place of work at certain hours and was at the disposal of the employer during that period. Furthermore the employee would be subject to disciplinary action if they failed to arrive on time for their shift.

How do you calculate hours when a carer sleeps on shift?

In 2015 it seemed further clarity was provided through guidelines issued by the Department for Business, Energy and Industrial Strategy. These stated that “A worker who is found to be working, even though they are asleep, is entitled to the national minimum or NLW [National Living Wage] for the entire time they are at work.” But this apparent confirmation must be contrasted with National Minimum Wage legislation published in the same year, which said a worker can only be considered to be “available” when “awake for the purposes of working”.

In another tribunal as recently as this May, involving a carer working for the charity Mencap, the EAT decided in favour of hourly payments for an employee on a sleep-in shift caring for two vulnerable adults. However, ambiguity was given a further lifeline by the judge, who declined to provide a general rule but instead emphasised that each case should be determined on its own facts and considered in relation to different workers’ circumstances.

Care software that handles every sleep-in payment option

Sleep-in shifts are most commonly worked by staff in the learning difficulties care sector and, as a supplier of market leading employee scheduling, attendance recording and care management software, easyLog has many clients operating in this area. Irrespective of the cost implications of any definitive future sleep-in shifts ruling, easyLog clients know that they have at their disposal a functionally-rich solution that enables them to pay their staff efficiently and accurately at both single and hourly payment rates even within a single overnight shift.

What’s more the software can embrace pay schemes where carers are paid at different rates for working with more behaviourally-challenged service users and be paid at higher rates for working in more remote locations. All instantly calculated, clearly presented and exportable into a wide range of third party payroll software products such as Sage and Northgate.

Please contact us if you’d like more information on how easyLog’s software can future-proof your business.

Jun

2017

Developing the most App-ropriate software tools for your business

Whatever industry you are in or service your provide, you are probably finding that smartphones and tablets are increasingly finding their way into your working life – and are becoming just as indispensable as they are for social and leisure activities. The numbers speak for themselves.

Back in 2010, just a fifth of UK mobile phone users had a smartphone, according to eMarketer. Today, that figure is around 80 per cent. The trajectory of tablets has been even more rapid, with more than half of the adult population using one regularly by 2015 – up from a third in two years.

Harnessing the popularity of smartphones and tablets

Although it’s impossible to predict the future of emerging technology trends, we could see early on that mobile devices were going to have a major impact on the management of everyday tasks – and so easyLog began developing convenient app versions of key products from the start.

Initially we focused on apps for Android devices to keep costs down for customers. But as more people began using Apple and Windows devices, we have been able to offer more apps for iOS and Windows Mobile – such as our highly successful multi-location geolocation and QR code staff clocking app, Locate and Clock.

The popularity of these time-saving and simple-to-use apps has inspired easyLog developers to create smartphone and/or tablet versions of several of our other flagship products and increase the functionality available of apps already in the marketplace.

Expanding our app functionality and product range

The Care Logger smartphone app, for example, which is designed for domiciliary care staff, will soon be released with the option for carers to view their rotas, clock-in and view call information. Meanwhile, managers will be able to use the same app to schedule and reschedule calls.

We also have a remote clocking app in the pipeline that is appropriate for a wide range of business sectors. As always we are guided by making routine and complex tasks as quick and easy to perform for everyone involved, saving employers time and money. The move to mobile has really been something of a revolution for us and our customers and we don’t see any sign of it slowing down yet.

For more information on easyLog’s extensive range of products and latest apps, check our website or speak to one of our team.

Oct

2016

Clocks going back – will your software pay your night staff correctly?

That’s an interesting point given that British Summertime officially ends this Sunday at 2am with the clocks going back by one hour.

So if you pay night staff by the hour will you be paying one hour more for anyone working the night shift starting this Saturday? And correspondingly of course do you pay one less hour when the clocks go forward in March and British Summertime starts?

Some organisations appear to rely on the supposition that an employee working on the night shift when Summertime ends will also be working on the night shift when Summertime starts and therefore a natural order and balance to these things exists. But that is rather wishful thinking to my mind. Across those two days within any year an employee could be on a different shift, be off sick, have left or be on holiday. And if they’re on holiday and you pay that by the hour then what calculation do you use then to ensure the correct remuneration?

Surprisingly I find some organisations blissfully unaware of the point I am making; and when I bring it to their attention there seems to be an immediate fallback position of the ‘natural balance’ rule I mentioned earlier!

Aware of this conundrum or not, it really doesn’t matter if you are an easyLog customer using our staff scheduling software as you can resolve the issue either way. A simple tick box parameter allows you to specify if you wish to pay to the exact hours worked or to the normal scheduled shift. And that will take care of any holiday hours calculations and payments as well.

If you are a current customer that would like some help with implementing this feature please call our support desk on 0333 343 1004. If you don’t currently use our scheduling software but this article has got you interested in exploring what other clever and efficient things it could do for your organisation then call us on 01892 834406 and speak to one of our team.

Oct

2016

5 hidden extras you get with care-Log+

A good care home management system covers all the essentials as standard – person-centred care plans, rota management, staff records and training, customisable reports and so on. But only the best comes with a range of special features that you didn’t know you needed – until you and your staff find yourselves depending on them every day.

easyLog’s care-Log+ software has been specially designed with input from care professionals to include little extras that help you get the job done easily and efficiently. Here are five of our favourites.

1 Life story – Our person-centred care records contain a Life Story section for storing family details, personal photos and other information, such as key life events, that can be used to form connections with your clients. It’s proved particularly useful in dementia care – especially when used by staff as a reminiscing aid on a tablet PC.

2 Risk-assessment scorecards – All assessment scorecards can be fully customised to accommodate your home’s way of working and changes over time, from modifying an individual question, response or score to adding completely new sections. Responses are colour coded using the traffic light system for clarity. And, of course, standard scoring tools are provided too.

3 Resident cash account – Financial record-keeping for your clients’ own funds, enabling you to keep track of their personal income and outgoings day-to-day.

4 Third-party document attachments – Save time on re-typing supporting information by simply attaching the original documents to your client’s record. All major formats supported, including Word and pdf. And you can do the same on your staff records with details such as CVs, disciplinary letters and so on.

5 Safeguarding section – Prove you’re consistently monitoring the wellbeing of those in your care with an auditable and automatically prompted review of the measures you have in place. The easy-to-use report generator allows you to present any data required in answering a CQC inspector’s question, from food consumed in the last week to activities undertaken since the start of the year. All queries can be answered quickly and simply, demonstrating the quality of care you provide.

To find out more about our care-Log+ care home system and how it can help your business, request a callback from one of our team or contact us by phone or e-mail.

Jul

2016

Reduce the impact of Brexit on your care home

The Prime Minister has said that Brexit means Brexit – but we are still a long way from knowing how leaving the EU will play out. For businesses in the care sector, such as individual care homes and groups, there are particular areas of concern. These are a few of the challenges the industry is set to face.

Falling house prices

UK property prices have fallen by almost one per cent – or £2,467 – in the month since the referendum, according to Rightmove. And this is normally the most buoyant time of year. It may not sound much but with uncertainty over what Brexit will actually mean likely to continue for at least a couple of years, there is going to be less money available to clients who fund care by selling their home.

Recruitment issues

It seems inevitable that some kind of restriction is going to be imposed on the movement of workers from Europe – and beyond, if an Australian-style points system is adopted. Such a system “is unlikely to be favourable to relatively low-skilled workers in the care sector,” according to former Health Secretary Andrew Lansley (now Lord Lansley), who has urged the industry to make sure its voice is heard in the coming negotiations.

Higher staff turnover

Changing attitudes to immigration may mean that many care workers either choose or are required to leave their jobs in the UK. This will exacerbate an already difficult human resources issue for care providers struggling to maintain a low turnover of staff.

Prospect of recession

We know that the initial stage of Britain’s exit from the EU will take at least two years – the time limit for enacting Article 50. Although we will learn more about the implications over time, uncertainty over the details and economic impact will cause many businesses to put their growth plans on hold – temporarily at least – potentially triggering recession.

What can care homes do to prepare?

There are no easy answers but clearly it is a time to ensure your resources are managed as effectively as possible. This means making the best use of all the features of your care home management system, from staff scheduling and rota management to efficient record keeping and payroll analysis.

For individual advice on getting the most out of your easyLog system, please contact one of our team – we will be happy to help.

Jun

2016

Are you and your staff ready for Brexit?

If there’s one thing we can be sure about following the Brexit vote, it is uncertainty. None of us knows for sure what the coming months and years will bring, despite all the claims and counter claims. But when it comes to the European working time directive, it seems fair to say there will be no change soon because the UK already has an opt-out of the 48-hour week.

While this means there is no urgent need to rethink your staff scheduling system, it’s a good time to make sure you are prepared for any changes when they do come.

Having the right staff management system in place will help you ensure you have the optimum number of staff on your rota to keep your business running smoothly while controlling contracted hours, so you can keep costs down and service levels up.

Add to that the benefit of detailed budgeting, invoicing and payroll reports that can be tailored to your needs and you have all you need to keep a check on your staffing expenditure.

With an easyLog system, you also get a range of extra management tools that help streamline virtually all aspects of staffing, from training to HR and personal record keeping.

Visit our website to find out more.

Jun

2016

Cloud options for every hosting scenario and budget

At easyLog, one of our defining principles is to help our customers benefit from the latest technology, whatever their size and way of working. As a result of a number of industry developments, including a significant reduction in the price of cloud server options and an increase in broadband speeds nationally, we are now pleased to be able to offer an expanded range of cloud-based facilities.

This means we have options to suit every type of hosting and server set-up and can provide high quality cloud services for almost every budget – in keeping with our principles.

Broadly, there are three main hosting models:

We can install easyLog software on your self- or externally-managed cloud server
We can manage your easyLog software and related functions on your cloud server
We can provide a full hosting and management service through our own servers

To discuss the different options and their relative benefits to your organisation, please contact one of our team or request a callback.

May

2016

Make your care home more efficient without compromising on care

With rising costs and an ever increasing administrative burden, it’s no wonder that the number of care homes going into administration has been rocketing.

Over the past three years, care home insolvencies have jumped by more than a third, according to Moore Stephens, with the number rising by nearly a fifth (18 per cent) in the year to September 2015. And the accountants suggest that the situation is likely to get worse as a result of financial pressures such as the introduction of the Living Wage, the cost of meeting increasing regulations and local authority spending cuts – the Local Government Association estimates that there will be a £2.9 billion annual funding gap in social care by the end of the decade.

Research by BBC Radio Four supports this view, indicating that a quarter of British care homes will go out of business within three years because they are not making enough profit.

Of course there is no quick and easy way to reduce running costs while maintaining high standards of care – but there are things you can do to make your working practices more efficient.

Choose the right technology for your care home

If you haven’t already invested in an electronic record system, do it now. It doesn’t have to cost a fortune and will soon pay its way in terms of time savings and greater accuracy and detail. Many suppliers, including easyLog, offer low cost monthly payments for software and services so there is no big capital outlay to strain already tight budgets.

A carefully-chosen solution tailored to your care home’s needs can transform the way you manage your business and how carers go about their daily tasks. Using tablet PCs to work on the move, for instance, helps carers spend more time caring and less time on admin by allowing them to record and view care records and shift notes as they go.

Be ready for a CQC inspection

This not only makes for a more efficient way of working but also ensures you always have a full audit trail and detailed care record reporting to hand, enabling you to answer quickly any information requests in a CQC inspection.

At the same time you can build and sustain a reputation for the quality of care in your area through the proactive management of care issues that your easyLog software highlights.

Use your rota to control costs

Implementing suitable staff scheduling software designed for care homes will make setting your rota quicker and easier. More importantly, it will help you control your staffing budget – so there are no unexpected staff costs through unnecessary headcount or overtime payments, for example.

Specialist software such as our care-Log+ package will also give you the option to streamline other staff management functions, such as training and HR records, through a simple but detailed personnel module.

To find out more about finding the most effective care record management system for your business, take a look at the care home section of our website or contact one of our team.

Apr

2016

Five ways to build a better relationship with your care staff

Being a carer is a tough job – which means that being an employer or supervisor of care staff can be tough too. But making sure your carers feel valued and supported isn’t difficult and will repay you many times over in terms of productivity, loyalty and overall performance.

Here are five simple tips for using your care management system to improve your relationship with your care staff – and make your care home a happier, more efficient place to live and work.

Keep up to date with training

Regular training makes for confident, effective staff – so think of it as a necessity not a luxury. Use your care software to set reminders for training renewal dates, keep a record of training sessions and accommodate training in the staff rota. Find out more about managing training and your rota with care-Log+ here.

Make use of time-saving technology

Tablet computers have transformed the way many of our care home clients manage their records. Staff like them because they make updating records and adding notes easier, while owners and managers like them because carers can make highly detailed records quickly, wherever they happen to be in the care home. Read more about our specially-designed care software for tablets.

Give your staff the shifts they want

Allocating shifts at the last minute and failing to give timely information about the staff schedule are sure ways to create disgruntled carers. But if you use a suitable electronic rota system, giving staff the shifts they want and keeping them informed of any changes is simple. Find out more about how you can optimise your rota management techniques here.

Run a mistake-free payroll

Sorting out errors in pay is irritating for your staff and wastes valuable time. And it’s often totally unnecessary. If you use a combined clocking and rota system you will have fewer mistakes – and much happier staff as a consequence. Read more about our wide range of staff clocking options for care homes and the benefits of integrating care-Log+ with your payroll software.

Show staff you care

Little things like remembering birthdays and enabling staff to take the leave they want can make a big difference to morale. So make sure you keep the HR section of your care home software up to date – it’s a useful source of information for providing a personal touch.

Mar

2016

Record-keeping tailored to the needs of autistic service users – and their carers

Every person receiving care is unique, with individual needs and characteristics – and this is particularly true of those on the autism spectrum. That’s why it is essential that daily record-keeping is as flexible and detailed as possible, yet quick and easy for care staff to manage.

A good record-keeping system has many benefits for care staff, autistic service users and their relatives. It’s not simply about recording routine events, such as meals, toilet visits and scheduled activities – but an opportunity to collect and monitor important data that can be used to improve an individual’s daily care and quality of life.

Clear, regular and thorough records of a service user’s day-to-day activities are particularly useful in helping carers to:

Identify causes of current behavioural issues or new ones as they develop
Track progress of a particular behaviour and how it is being managed
Monitor the development of a skill or regular event

easyLog’s care-Log+ electronic record management system has been specially designed to be flexible and convenient. What this means in practice is that all the evaluation, assessment and care note functions are fully customisable so they can be tailored to meet each care home’s – or even client’s – requirements exactly. So whatever data you want to collect can be easily incorporated into the system.

What’s more, our software is ideal for use with tablet computers. So care staff can quickly and easily update records wherever and whenever is most convenient, making keeping full, accurate and timely records even more simple.

For more information about record-keeping with care-Log+, take a look at our website or contact one of our team via e-mail or phone.

Jan

2016

Set your rota for the new living wage

It’s not long until April and the introduction of the National Living Wage, when virtually all employees aged 25 and over will be entitled to at least £7.20 per hour. For employers working to a tight budget, that means either gritting your teeth and upping the wages bill or juggling your rotas to keep staffing costs down.

Whichever you choose, controlling wage costs by selecting the right staff for the most appropriate job function has never been more important – and neither has having flexible and efficient rota management software.

easyLog’s scheduling system can take the hard work out of organising your rota with a helpful budgeting facility. This enables you to set your rota quickly and easily by filtering workers via factors that determine their rate of pay, such as training, qualifications and seniority.

You can read more about setting a rota to a budget with our staff scheduling software in our flexible working hours case study.

The government recommends taking these four steps to ensure you are ready for the National Living Wage:

Know who is eligible in your organisation
Make the appropriate payroll adjustments
Let staff know about their new pay rate as soon as possible
Check that staff under 25 are earning right minimum wage

Find out more about preparing for the National Living Wage at gov.uk.

Jan

2016

Are your older care home residents getting the nourishment they need?

It’s National Breakfast Week, which is a timely reminder of the need for care home residents to enjoy a healthy, balanced diet – not only when they get up in the morning but throughout the day.

This is particularly important for older people, according to an expert on nutrition and catering for a leading care provider.

“During the night your glucose levels have plummeted. The brain needs glucose to function and low levels affect our cognitive abilities: in other words you’re not at your sharpest, which can lead to falls and mistakes,” he explains.

He also makes the point that many older people suffer from loss of appetite, so eating sufficient calories to keep healthy and well-nourished can be difficult. People with dementia are especially at risk, as they often have little interest in food and may end up losing weight.

Make sure your care home record-keeping cuts the mustard

easyLog care monitoring software can be used to highlight meal preferences and log food consumed as part of the standard nutritional care plan. Records can be accessed from standard computers or on the move with a tablet or laptop, so carers can check a client’s nutritional requirements whenever they want at the touch of a button or screen, helping to ensure no detail gets overlooked.

For more information on how our care monitoring software can improve your record keeping and deliver person-centred care, visit our care home management pages.

Nov

2015

Is recruiting more men the answer to the care time-bomb?

Britain’s growing demand for carers has been called a workforce time-bomb – and industry experts have suggested that one of the best ways of diffusing it is to recruit more men.

Currently more than 80 per cent of carers – four in every five – are women and just 16 per cent are men. This figure has remained static since 2012, despite an increasing number of men needing care into old age.

“When it comes to personal care in particular, some men prefer this to be done by a male rather than female,” says Professor Martin Green, chief executive of Care England.

But men are often prevented from becoming professional carers by entrenched perceptions, he adds.

“The problem is people always see caring roles as being female roles. We need to make society understand that everyone has the potential to be carer.”

A recent report by the International Longevity Centre UK and care charity Anchor predicts that one million new care roles will be needed by 2025 to meet rising demand and currently unmet need. Over the same period, the number of people of working age is expected to rise by just 2.5 million.

Oct

2015

View and save our care and attendance products on Pinterest

easyLog is now on Pinterest, so you can browse a selection of our care management products and time and attendance devices then pin your favourites to your own boards and share them with colleagues. You can also follow us so you will be the first to see new additions to our boards.

We currently have three boards:

To find out more, click on the links above or visit our Pinterest home page: www.pinterest.com/easylogltd/

Jul

2015

New care record software online training videos announced

Responding to client requests, easyLog will be introducing a comprehensive range of on-line training videos on its care record management software during this Summer. These videos are designed to help care staff quickly get to grips with the main functionality of the product such as creating care plans and evaluating them, completing risk and health assessments and handling other care-related information about a service user like activities calendars, body maps and recording drug administration.

The idea behind the videos is to provide a comprehensive training resource that is independent of the senior system administrator staff that have been responsible for configuring and implementing the software initially. In this way care staff can review and learn functionality quickly without needing to interrupt or book time with the small number of managerial staff that possess the overall system knowledge and detail of its day-to-day functionality. As such this creates a win-win for the overall care team with both carers and their managers able to focus time on the specific training that they will need to operate the system from their own perspective.

The first on-line videos are set to appear later this month with a full set in place by the close of August.

Jul

2015

Look to the cloud if you want to share care and rota management software across different locations

Employers looking for simple but versatile rota or care management software that can be used across multiple locations should consider easyLog’s latest range of cloud server-based options.

Designed to let users make connections to other sites via the internet more easily without the investment of a big IT infrastructure, these options use Windows Remote Desktop Services to distribute our care-Log+ care home system, Home Care Studio supported living solution and e-Log rota management software as remote applications.

Active Directory integration is also available for customers wanting to run easyLog products on existing Windows cloud hosting packages.

Benefits of switching to cloud-based systems include:

Small IT infrastructure required
Easy to share data and applications across several sites
Suits people working in different locations

Our cloud server-based options are available alongside web browser based applications and handheld apps to give a comprehensive range of solutions for people who need to work on the move.

Demonstrations and prices for all these options are available on request.

May

2015

Care Recording: Be practical and clear for your care staff

One of the key benefits our care sector clients describe about their implementation of our care record management software is the facility to define their own recording phraseology for their care staff. On a practical level this feature means that the carer can be presented with recording options that are meaningful to them. This may be because the software is replacing previous manual documentation that has been used for many years or simply that the implementation has allowed the senior staff to present simplified expressions of more medical terms.

And practicality is key to the success our clients have seen in implementing care-Log+ especially in conjunction with the use of tablet PCs and the simplicity of the Carer App. This approach allows a care provider to capture the volume of recording that CQC Inspections now require. And because of the simple adaptation of technology that volume is achieved by the care staff as part of their usual care or shift notes regime.

As I mentioned earlier, the definition of the words that carers select is key. So a fluids chart could be defined in terms of millilitres or by ‘drunk whole cup’, ‘drunk half cup’, etc. Likewise a nutrition record can be phrased to include the option selected at any meal and the amount of food then consumed, such as ‘fully eaten’, ‘half eaten’, etc.

These recordings could be arranged in a single ‘nutrition’ or ‘fluid chart’ document (or evaluation record as it’s called in the software) or split across several documents organised by shift time. So for example, a carer could record the breakfast, mid-morning snack/drink and lunchtime intake in a shift note designed to record all activities from 8am to 2pm. The reporting options in care-Log+ enable a manager to collate all nutrition and/or fluid entries for any service user from any number of care recording documents into a single report. This becomes a vital tool during a CQC audit but also shows the practicality that was highlighted at the outset of this Blog. The main care recording documents can be organised to suit the needs of the service users and the care staff and do not have to be designed to second guess what questions a CQC Inspector may ask; if the recording has been done then the care-Log+ software can present the care records in any way required for audit purposes.

If you would like to discuss any functionality or issues raised in this blog please call one of our team on 01892 834406 or e-mail us on info@easylog.co.uk

May

2015

Recording care with objectivity, legibility and speed!

It goes without saying that in a CQC audit the Inspector will look for written proof of the care that has been provided. After all that is what an audit is about; select a small number of residents as sample cases and analyse their records. If any anomalies come to light then drill down further and possibly widen the audit to include other resident records.

But that means the care provider has to ensure their care staff are recording their shift notes in the quantity and quality required to provide the depth of record sets that an Inspector requests. Which brings to mind a number of obstacles. Handwritten notes can be subjective and may contain what could be regarded as inappropriate phraseology. Text such as ‘enjoyed a good day’ may be deemed meaningless as a record of the mood or care provision of the resident. Additionally, recent years have seen an influx of overseas staff into the care sector. A percentage of these will have English as their second language which could present problems with the meaning and accuracy of the words used in care records. Beyond these concerns legibility would always be an issue from the mix of handwriting styles that carers bring with them and also, how contemporaneous the notes are without authoritative electronic means of time stamping.

Our care-Log+ care record management software addresses these areas by a two pronged approach. First, carers are presented with shift note documents that have multiple prompts each with a selectable option menu for them to record what happened across care needs such as continence, drinks taken, quantity of food consumed, etc. Additional text can be entered as well if a greater description is required. Second, care-Log+ presents these shift note documents on tablet PCs. With touch screen ease of use combined with placement in accessible locations around the home, all recordings are automatically time and date stamped together with the user ID and then wirelessly added to the central database automatically.

The end result is that the required volume of records is achieved with objectivity and speed yet with reliability and accuracy that is fully auditable. In short, the balance between giving care and recording care is firmly restored in favour of what carers are actually employed to do.

If you would like to discuss any functionality or issues raised in this blog please call one of our team on 01892 834406 or e-mail us on info@easylog.co.uk

1. Ensuring cover is always available

2. Giving staff plenty of warning about their shifts

3. Comparing clockings with shifts

4. Providing adequate records

5. Being able to show clients are receiving the right staff allocation

6. Using reports to improve service provision

Phone us now on 01892 834406 or request a callback