Providing supported living services efficiently and cost-effectively requires meticulous staff management – especially when it comes to organising the rota. So it’s not surprising that the care provider featured in our latest case study, St Joseph’s Services, found fulfilling its complex range of services using a paper-based rota system time-consuming and unwieldy.
As business and support manager Eddy McGregor explains, the limitations of the staff rota system also affected the coverage the organisation was able to provide.
“The paper-based rota was time consuming to prepare, inflexible and did not provide sufficient detail to ensure effective coverage of contracts,” he says. “It was clearly an area where we could make improvements by using new technologies.”
Flexibility to deal with different care models
After looking at a number of electronic rota systems, St Joseph’s settled on easyLog’s e-Log software – because it offered the flexibility to function across both community care services and the care home sector. Eddy decided to pilot the rota management software in one of the organisation’s most complex service areas, Housing Support, which encompasses the two elements involved in all its other services – 24-hour support in one location and mixed support at various locations.
The new rota system was a success from the start. As well as being easy to set up and use, it has helped St Joseph’s cut costs, allocate staff more efficiently and improve record keeping.
“e-Log has enabled us to allocate staff to individual clients more effectively, allowing us to fulfil contracts, eliminate dead time, reduce overtime and costs, and report accurately and in good time to our funders,” Eddy concludes. “We are now working to roll out the system across the whole of St Joseph’s.”
Using the easyLog electronic rota software