residential care records

The new mobile-friendly easyLog website is now live

 

Previous visitors to the easyLog website may have noticed that over the past few months things have started to change. We have given our sites a bright, modern new look and made them more accessible – particularly on mobile devices. The last section, the core home pages, have now gone live.

We have kept all the key product sections – staff scheduling and web-based software, clocking and staff attendance, cleaning management, care home software and domiciliary care – but have added a new section for supported living providers. These have all been given their own sub-domains so they are distinct from each other but still integrated into the main site network. We also have pages showcasing videos and case studies and, of course, information about the company and how to contact us.

Please take a look around and feel free to get in touch by email or phone if you would like to know more about any of our products.

 

Posted by administrator in Latest news, 0 comments

5 hidden extras you get with care-Log+

A resident's life story record in a care home

A good care home management system covers all the essentials as standard – person-centred care plans, rota management, staff records and training, customisable reports and so on. But only the best comes with a range of special features that you didn’t know you needed – until you and your staff find yourselves depending on them every day.

easyLog’s care-Log+ software has been specially designed with input from care professionals to include little extras that help you get the job done easily and efficiently. Here are five of our favourites.

1 Life story – Our person-centred care records contain a Life Story section for storing family details, personal photos and other information, such as key life events, that can be used to form connections with your clients. It’s proved particularly useful in dementia care – especially when used by staff as a reminiscing aid on a tablet PC.

2 Risk-assessment scorecards – All assessment scorecards can be fully customised to accommodate your home’s way of working and changes over time, from modifying an individual question, response or score to adding completely new sections. Responses are colour coded using the traffic light system for clarity. And, of course, standard scoring tools are provided too.

3 Resident cash account – Financial record-keeping for your clients’ own funds, enabling you to keep track of their personal income and outgoings day-to-day.

4 Third-party document attachments – Save time on re-typing supporting information by simply attaching the original documents to your client’s record. All major formats supported, including Word and pdf. And you can do the same on your staff records with details such as CVs, disciplinary letters and so on.

5 Safeguarding section – Prove you’re consistently monitoring the wellbeing of those in your care with an auditable and automatically prompted review of the measures you have in place. The easy-to-use report generator allows you to present any data required in answering a CQC inspector’s question, from food consumed in the last week to activities undertaken since the start of the year. All queries can be answered quickly and simply, demonstrating the quality of care you provide.

To find out more about our care-Log+ care home system and how it can help your business, request a callback from one of our team or contact us by phone or e-mail.

Posted by administrator in Business support, Care home management, Care record management, Care recording, CQC Inspections, Nursing home management, 0 comments

Make your care home more efficient without compromising on care

carer using bodymap function on a tablet

With rising costs and an ever increasing administrative burden, it’s no wonder that the number of care homes going into administration has been rocketing.

Over the past three years, care home insolvencies have jumped by more than a third, according to Moore Stephens, with the number rising by nearly a fifth (18 per cent) in the year to September 2015. And the accountants suggest that the situation is likely to get worse as a result of financial pressures such as the introduction of the Living Wage, the cost of meeting increasing regulations and local authority spending cuts – the Local Government Association estimates that there will be a £2.9 billion annual funding gap in social care by the end of the decade.

Research by BBC Radio Four supports this view, indicating that a quarter of British care homes will go out of business within three years because they are not making enough profit.

Of course there is no quick and easy way to reduce running costs while maintaining high standards of care – but there are things you can do to make your working practices more efficient.

Choose the right technology for your care home

If you haven’t already invested in an electronic record system, do it now. It doesn’t have to cost a fortune and will soon pay its way in terms of time savings and greater accuracy and detail. Many suppliers, including easyLog, offer low cost monthly payments for software and services so there is no big capital outlay to strain already tight budgets.

A carefully-chosen solution tailored to your care home’s needs can transform the way you manage your business and how carers go about their daily tasks. Using tablet PCs to work on the move, for instance, helps carers spend more time caring and less time on admin by allowing them to record and view care records and shift notes as they go.

Be ready for a CQC inspection

This not only makes for a more efficient way of working but also ensures you always have a full audit trail and detailed care record reporting to hand, enabling you to answer quickly any information requests in a CQC inspection.

At the same time you can build and sustain a reputation for the quality of care in your area through the proactive management of care issues that your easyLog software highlights.

Use your rota to control costs

Implementing suitable staff scheduling software designed for care homes will make setting your rota quicker and easier. More importantly, it will help you control your staffing budget – so there are no unexpected staff costs through unnecessary headcount or overtime payments, for example.

Specialist software such as our care-Log+ package will also give you the option to streamline other staff management functions, such as training and HR records, through a simple but detailed personnel module.

To find out more about finding the most effective care record management system for your business, take a look at the care home section of our website or contact one of our team.

Posted by administrator in Business support, Care home management, Care record management, Care recording, CQC Inspections, Rota software, 0 comments

Record-keeping tailored to the needs of autistic service users – and their carers

autism logo image

Every person receiving care is unique, with individual needs and characteristics – and this is particularly true of those on the autism spectrum. That’s why it is essential that daily record-keeping is as flexible and detailed as possible, yet quick and easy for care staff to manage.

A good record-keeping system has many benefits for care staff, autistic service users and their relatives. It’s not simply about recording routine events, such as meals, toilet visits and scheduled activities – but an opportunity to collect and monitor important data that can be used to improve an individual’s daily care and quality of life.

Clear, regular and thorough records of a service user’s day-to-day activities are particularly useful in helping carers to:

  • Identify causes of current behavioural issues or new ones as they develop
  • Track progress of a particular behaviour and how it is being managed
  • Monitor the development of a skill or regular event

easyLog’s care-Log+ electronic record management system has been specially designed to be flexible and convenient. What this means in practice is that all the evaluation, assessment and care note functions are fully customisable so they can be tailored to meet each care home’s – or even client’s – requirements exactly. So whatever data you want to collect can be easily incorporated into the system.

What’s more, our software is ideal for use with tablet computers. So care staff can quickly and easily update records wherever and whenever is most convenient, making keeping full, accurate and timely records even more simple.

For more information about record-keeping with care-Log+, take a look at our website or contact one of our team via e-mail or phone.

Posted by administrator in Care home management, Care record management, Care recording, 0 comments

Set your rota for the new living wage

staff scheduling with the easyLog rota app

It’s not long until April and the introduction of the National Living Wage, when virtually all employees aged 25 and over will be entitled to at least £7.20 per hour. For employers working to a tight budget, that means either gritting your teeth and upping the wages bill or juggling your rotas to keep staffing costs down.

Whichever you choose, controlling wage costs by selecting the right staff for the most appropriate job function has never been more important – and neither has having flexible and efficient rota management software.

easyLog’s scheduling system can take the hard work out of organising your rota with a helpful budgeting facility. This enables you to set your rota quickly and easily by filtering workers via factors that determine their rate of pay, such as training, qualifications and seniority.

You can read more about setting a rota to a budget with our staff scheduling software in our flexible working hours case study.

The government recommends taking these four steps to ensure you are ready for the National Living Wage:

  1. Know who is eligible in your organisation
  2. Make the appropriate payroll adjustments
  3. Let staff know about their new pay rate as soon as possible
  4. Check that staff under 25 are earning right minimum wage

Find out more about preparing for the National Living Wage at gov.uk.

Posted by administrator in Business support, Care home management, Domiciliary care and supported living, Flexible working, Nursing home management, Rota software, Scheduling software, 0 comments

View and save our care and attendance products on Pinterest

easyLog is now on Pinterest, so you can browse a selection of our care management products and time and attendance devices then pin your favourites to your own boards and share them with colleagues. You can also follow us so you will be the first to see new additions to our boards.

We currently have three boards:

To find out more, click on the links above or visit our Pinterest home page: www.pinterest.com/easylogltd/

Posted by administrator in Care home management, Care record management, Care recording, Clocking and employee attendance, Domiciliary care and supported living, Latest news, Mobile worker tracking, Nursing home management, 0 comments

Look to the cloud if you want to share care and rota management software across different locations

white clouds to symbolise cloud computing

Employers looking for simple but versatile rota or care management software that can be used across multiple locations should consider easyLog’s latest range of cloud server-based options.

Designed to let users make connections to other sites via the internet more easily without the investment of a big IT infrastructure, these options use Windows Remote Desktop Services to distribute our care-Log+ care home system, Home Care Studio supported living solution and e-Log rota management software as remote applications.

Active Directory integration is also available for customers wanting to run easyLog products on existing Windows cloud hosting packages.

Benefits of switching to cloud-based systems include:

  • Small IT infrastructure required
  • Easy to share data and applications across several sites
  • Suits people working in different locations

Our cloud server-based options are available alongside web browser based applications and handheld apps to give a comprehensive range of solutions for people who need to work on the move.

Demonstrations and prices for all these options are available on request.

Posted by administrator in Care home management, Care record management, Care recording, Cleaning management, Domiciliary care and supported living, Rota software, 0 comments

Care Recording: Be practical and clear for your care staff

One of the key benefits our care sector clients describe about their implementation of our care record management software is the facility to define their own recording phraseology for their care staff. On a practical level this feature means that the carer can be presented with recording options that are meaningful to them. This may be because the software is replacing previous manual documentation that has been used for many years or simply that the implementation has allowed the senior staff to present simplified expressions of more medical terms.

And practicality is key to the success our clients have seen in implementing care-Log+ especially in conjunction with the use of tablet PCs and the simplicity of the Carer App. This approach allows a care provider to capture the volume of recording that CQC Inspections now require. And because of the simple adaptation of technology that volume is achieved by the care staff as part of their usual care or shift notes regime.

As I mentioned earlier, the definition of the words that carers select is key. So a fluids chart could be defined in terms of millilitres or by ‘drunk whole cup’, ‘drunk half cup’, etc. Likewise a nutrition record can be phrased to include the option selected at any meal and the amount of food then consumed, such as ‘fully eaten’, ‘half eaten’, etc.

These recordings could be arranged in a single ‘nutrition’ or ‘fluid chart’ document (or evaluation record as it’s called in the software) or split across several documents organised by shift time. So for example, a carer could record the breakfast, mid-morning snack/drink and lunchtime intake in a shift note designed to record all activities from 8am to 2pm. The reporting options in care-Log+ enable a manager to collate all nutrition and/or fluid entries for any service user from any number of care recording documents into a single report. This becomes a vital tool during a CQC audit but also shows the practicality that was highlighted at the outset of this Blog. The main care recording documents can be organised to suit the needs of the service users and the care staff and do not have to be designed to second guess what questions a CQC Inspector may ask; if the recording has been done then the care-Log+ software can present the care records in any way required for audit purposes.

If you would like to discuss any functionality or issues raised in this blog please call one of our team on 01892 834406 or e-mail us on info@easylog.co.uk

Posted by administrator in Care home management, Care record management, Care recording, CQC Inspections, Domiciliary care and supported living, Nursing home management, 0 comments

Care recording in volume for a CQC Inspection audit; exception reporting for practical care intervention

This series of blogs focuses on the particular aspects of our care-Log+ care record management software that assist care providers to prove the care they have delivered in structured record sets. Above all we want to describe how the functionality of the software helps you deliver an auditable trail for inspection by any regulatory body.

In our previous blog (blog on recording for a CQC Inspection) we wrote about the detail and volume of information that it appears a care home may be audited on in a CQC Inspection. Nutrition and fluid records seem to be a particular focus as inspectors try to ascertain that the care home is providing correct input of both – and evidencing this by their records.

We remarked how users of our care-Log+ care record management system were able to satisfy the volume of their record keeping needs, whilst not losing focus on the fact that their care staff are employed to care rather than be administration clerks, in two ways: First, through the facilities care-Log+ offers to define the care records that the management team want the care staff to record. So fluid intake could be defined in terms of millilitre bandings (‘less than 20ml’, ’20ml – 40 ml’, ‘more than 40 ml’ for example) or by description such as in the example of an evening drink with ‘few sips’, ‘half taken’, ‘all taken’, ‘declined’. Secondly, the care staff can quickly record these notes not at a PC (although of course the option exists to do this) but on a wirelessly connected tablet PC that is either carried by the carer or wall-mounted in convenient locations around the home such as in the dining room or lounge.

However, by giving carers an easy and accessible method of recording their shift notes, haven’t we just created another mountain of records to look through only in electronic form rather than paper-based? Well yes we have but there is an extra aspect of the recording functionality (that works with the defining of the prompts and dropdown options that the carer sees on the tablet) that makes care-Log+ a very pro-active care management tool that allows a focus on the exceptions.

That additional facility is the option to mark specific responses, if selected by the carer, as flagging alerts. So in the examples given earlier, the selection of ‘less than 20ml’ for fluid intake could be designated as an alarm and thus alert the management team that the resident has consumed an insufficient volume. A warning is immediately placed on their desktop and will also appear in the Shift Handover report. The software presents the alert in an alarm list. Clicking on a line will then take the senior or matron reviewing the alert flags to the shift note record and present options to enter additional comments, review associated care plans and/or health and risk assessments, add a care task that notifies the care staff on the tablet PC to be aware of a particular care need (such as ‘prompt to drink’ in this case) over a period of time (for example every day for the next week) and, if relevant, access the resident’s body map image.

In this way care-Log+ provides an exception-based environment in which records are gathered very easily and in the volume required through use of the tablet PCs, and then automatically filtered by the software between the few that require immediate review and the majority which are held for reporting as and when required in the future.

If you would like to discuss any functionality or issues raised in this blog please call one of our team on 01892 834406 or e-mail us on info@easylog.co.uk

Posted by administrator in Care home management, CQC Inspections, Domiciliary care and supported living, Nursing home management, 0 comments

Care plans are not a standalone document

When a CQC Inspector is auditing your care records one of the main things they’ll be looking for is to see that the recordings made in one are reflected in any other related documentation. So, for example, notes made on a carer’s shift that record a resident has been not eating to their usual pattern over the last couple of days or so, should be matched by evidence of a recent review of the ‘Eating and Drinking’ care plan. In this way written observations are closely linked to a reassessment of the required care interventions to ensure that the desired care outcomes remain achievable.

This of course describes basic good care and nursing practice but with the volume of care recording undertaken can it be guaranteed that this systematic review happens on every occasion?

A care plan is the central document that defines a service user’s care. Its on-going relationship is therefore not only linked to shift notes but with health assessments, risk assessments but prior to that with pre-assessments and social care (or life story) background information.

It is therefore pleasing to hear from our care-Log customers how the definable flexibility in the software is being used to ensure that each home’s unique and diverse documentation sets are being updated and reviewed as a complete entity. As Lesley Plumb from The Chestnuts care home in Meopham near Gravesend, Kent says,  At a CQC inspection, we were able to demonstrate how all the care we provided was both personalised and “in the round” – in other words, any problems raised were answered and explanations given, leaving no loose ends in relation to a resident’s care.

And of course that’s a very reassuring position to be in before any CQC Inspection.

For more information about the functionality in care-Log and how it can be harnessed to benefit your care home or supported living care facility please contact us.

Posted by administrator in Care home management, Domiciliary care and supported living, Nursing home management, 0 comments

NFC tags making care home management easier than ever

We have written before about how technology is changing the working landscape, particularly mobile devices such as smartphones and tablet computers. And, as the use of tablets increases for care home evaluations and assessments, one of the trends we are seeing is more staff logging in to their devices with near field communication, or NFC, tags rather than conventional passwords.

Advantages of logging in with an NFC tag include:

  • Instant access without typing
  • Users cannot log in with another person’s password
  • Tablets can also be used to record attendance information, such as shift clock-in/out and breaks
  • Tags are available in many forms, including keyfob, adhesive label and wristbands

Using a tablet and NFC tag is also quicker and more convenient than having to remember and type in a password every time the employee needs to log in. Tags are particularly beneficial when the tablet software has timed out for security reasons because the user can easily log back in without having to re-enter a password, reducing timeouts to an absolute minimum.

For more information about using tablets and NFC tags to update care records and other client data on the move, please contact us.

Posted by administrator in Care home management, Domiciliary care and supported living, Nursing home management, 0 comments

Dementia Care Mapping software now a standard assessment tool in care-Log+

Dementia Care Mapping graph observations

DCM graph showing assessments over a period of time

easyLog’s market leading care-Log+ care home and supported living management software now includes the University of Bradford’s Dementia Care Mapping as one of its standard assessment tools. And, implemented on tablet PCs, it becomes a very powerful, convenient and easy to use platform for recording the results of Dementia Care Mapping observations.

Dementia Mapping seeks to record what everyday life is like for a person with dementia. It was developed by the University of Bradford’s School of Dementia Studies in the early 1990s. easyLog’s implementation of Bradford Dementia Mapping software on tablet PCs means that carers (or Mappers as they are known during observation sessions) have a simple and portable touch-screen platform on which to record their observations.

Our Dementia Care Mapping software presents the carer with a list of service users from which they select the residents they are about to observe and the length of time of the assessment. The tablet PC then displays a timeline for each service user broken down by defined period – for example five or ten minute blocks. Dementia Mapping then occurs by the carer selecting a Behaviour Category and the ME (Mood/Engagement value) score occurring at that moment. Several observations can be recorded at any point as different behaviours occur with the option to also add relevant comments.

The Dementia Care Mapping observations are automatically collated and presented in both numerical and graphical form across a range of dates or for a specific day. The Dementia Care Mapping software graphs can be displayed in line graph and bar chart format with optional selection of specific Behaviour Categories and ME values.

Dementia care is an increasing element of many of easyLog clients’ care services. And, according to statistics published in The Lancet in December 2014 (Global Burden of Disease Study 2013), the need for dementia care is only set to rise. The report is an in-depth look at changing patterns of 240 separate causes of death worldwide in 188 countries during the 23 years between 1990 and 2013 and highlights dementia as now being the third largest cause of death (source: http://www.thelancet.com/journals/lancet/article/PIIS0140-6736(14)61682-2/abstract).

graph showing DCM care assessment

Observations recorded on a graph using DCM

Posted by administrator in Domiciliary care and supported living, Nursing home management, 0 comments

Prove your night care checks are being done

using handheld device displaying a care record during a night check

aR-Log calls up a client’s care record on a night check

easyLog has always recognised that night checks in the residential care setting are very important to prove that care is provided to the same high standard throughout the whole day. That’s why we introduced our simple a-Log solution some ten years ago to give a user friendly, built-for-purpose solution to confirm that night time room checks had actually taken place.

Ten years on and the care sector has changed dramatically – as has technology and easyLog. We have now released our aR-Log solution for night time checking – it’s suitable for monitoring community care visits as well – based on our NFC-Log handheld. This unit is about the size of a smartphone and has a similar screen. It connects by wi-fi to the software or by SIM if you are using the system in the community.

The NFC-Log handheld uses NFC proximity technology to identify the location and, like our a-Log handheld, records the time and date automatically when touched against an appropriate location tag. But our aR-Log solution can also do a lot more. Carers can be prompted to complete a simple on-screen document, which is user definable – did they turn the resident? Check the incontinence pad? Provide assistance? All of this can be completed in seconds using the touch screen. It can be a generic document, individual to a group, or specific to each service user – however you like to work.

From the recordings made, any issues noted that need follow-up by further action are automatically flagged in the software and by optional e-mail, bringing peace of mind and proving that your carers are providing the care you know they do 24/7.

You will find further information about our aR-Log night checks solution, along with sample screen images, in the care home management section of our website.

Posted by administrator in Care home management, Clocking and employee attendance, Invoicing staff time, Mobile worker tracking, 0 comments

Care plans that fit your service users and your staff

Anyone working in the care sector knows how vitally important a comprehensive and clear care plan is to the ongoing quality of care and well-being of the service user. A care plan is a document that must be understandable to the service user and their relatives as well as to the care team responsible for the delivery of its content. What’s more, under scrutiny from CQC, it is an auditable document on which an inspector will base his or her assessment of the quality of care provided and outcomes achieved.

Key to creating effective care plans is ensuring that they give relevant clinical detail together with the practical lifestyle and personal information required by the care staff – the definition of a good person centred care plan. So, when care providers consider computerising their care plans, do they seriously consider how service users’ care plans may change over time – or indeed changes in the type of care service that their organisation may in future provide?

Watch our video to see different care plan styles

Flexibility is crucial to achieve this. Our care-Log+ care home management software has always been designed around this principle but in the area of care plans – and in the hands of our users – it continues to deliver multiple styles of care plan across ever evolving types of care delivery. Take a look at the video from this link to see some of the variety of care plan styles that our care home clients use.

Posted by administrator in Care home management, Domiciliary care and supported living, Nursing home management, 0 comments

care-Log+, the Care Act – and your business

We have had several approaches from our care provider clients regarding the impact of the Care Act 2014 and what effect it will have on the functionality of our care-Log+ software application. In short the question our clients are asking is: Will care-Log+ cope with any new changes?

This has obviously led us to review the Care Act so that we can understand what it means for our care-Log+ clients. Overall, the Care Act represents a very large and significant change. It consolidates more than a dozen pieces of social care legislation into a single law and represents the most significant reform of adult social care in over 60 years. Most of the provisions in the Act will come into effect in April 2015, with some of the funding reform changes taking effect in April 2016.

Local authority focus

Most of the changes are targeted at the local authority as the commissioner of social care – although this, in turn, may have an impact on your business. For example, the introduction of “market shaping” – whereby the local authority has a duty to help shape the local care and support market so that it offers a range of choices and sustainability for the future – may be significant to your operation. So having a positive and pro-active relationship with your local authority will ensure that you receive advance warning of the type of care facilities that the commissioners wish to see in your area.

Clearly other elements of the Care Act may also be relevant to your business – such as the “prevention and well-being provisions” – and lead to a further push towards domiciliary-based care. However, the Act emphasises throughout that it views the provision of care as person-centred and outcomes focused and therefore mirrors the key design principles and functionality already contained in care-Log+.

care-Log+ functionality and the Act

Some of the changes to be introduced by the Care Act are covered by functionality already found in care-Log+. A new “safeguarding assessment” section was brought into the last release of 2014. Although this functionality already existed, you can now view this type of assessment in a separate function if required. Similarly, although the “duty of candour” is a new requirement, it is our belief that any of our clients who are routinely collecting care data through their daily notes evaluations will be able to respond to any incident from a position of having full evidence of their care provision.

In summary, easyLog believes that the functionality currently provided in its care-Log+ system provides a robust and fully adequate response to the Care Act.

Posted by administrator in Business support, Care home management, 0 comments

Get your teeth into Android Lollipop

If you are thinking about upgrading your existing handheld devices, or are planning to start using smartphones and tablets for the first time, there’s no need to worry about running your easyLog rota management and staff scheduling software on your new hardware. All our apps have now been tested and are working on Android 5.0 Lollipop.

And remember, if you need any help and advice on choosing equipment, just give us a call. We’ll be happy to help.

Posted by administrator in Business support, Care home management, Latest news, 0 comments

Service user activities calendar added to care-Log+

A new service user activities calendar function has been added to our care-Log+ care record management application. This development means that a calendar style report can be viewed and/or printed that will provide details per resident of any planned activities in any week together with associated medical or care notes if required. The new facilities will be of particular interest to our clients that provide care in the learning difficulties sector where service users are frequently involved in activities in the community. The activities calendar means that care staff will always be aware of each day’s events and see them in conjunction with any relevant medical notes as they supervise each day’s activities.

The clever design of the new feature simply extends the existing care tasks functionality within the software.

A care task is a ‘diary action’ for any resident that allows the care manager to enter future events, such as a hospital appointment, and also medical information that can be presented each day, for example a note to provide more assistance to a resident with their eating for a period, so that carers are aware of any particular specific or on-going need.

Likewise when used as an activity record, a care task can be a one-off event (such as a trip to the cinema) or can be a repeated event (like a weekly visit to a day centre on a Thursday morning).

Care tasks are presented both within the software application and also on tablet PCs on which the care-Log software can be implemented.

The activities calendar can be displayed with  just activities or medical information or both and for an individual or range of residents to make this a very powerful and flexible addition to the care-Log+ software module.

Posted by administrator in Care home management, 0 comments

Care-Log+ updated in response to your requests

Most easyLog clients will know that we operate a wishlist system, enabling you to feed back suggestions for new product features and improvements in existing ones. As a result of this, we have just completed a radical overhaul of our popular care-Log+ care record management and admin software.

After listening to your comments, new care-Log+ now includes:

  • More intuitive links to other areas in all sections
  • Automatic line graphs of assessments so progress can be seen at a glance
  • Revised Care Plan and Shift Handover reports and Care Report Pack, providing greater functionality and a clearer layout
  • Additional reports for health readings and resident lists
  • Additions and improvements in the training section
  • A Photo Memories tab in the Social Care/Life Story section
  • An optional audit trail, which automatically logs all actions within the system
  • Visual records of problems added to body map feature
  • Extra functionality in the care section
  • Extra functionality in the assessments section
  • Easier access to assessment and care sections from resident records

The upgrade is free to all existing care-Log+ customers on support contracts. Please contact us to arrange your upgrade or to find out more about the new features.

Posted by administrator in Care home management, Latest news, 0 comments

Seven steps to finding the right care record management system

As a company that supplies software solutions for the care home sector, we know how difficult selecting and implementing a computerised care record management system can be. So we have put together this seven-point plan to help care home owners and managers avoid the most common pitfalls.

1. Understand your goals

There are a lot of care record products out there – some relate to a specific need, while others offer a complete back-office solution. So decide at the start which areas of your business require greater controls and efficiencies and whether these are likely to be achieved through computerisation. You will then be able to present any potential supplier with a clear picture of what you want.

2. Involve staff in the decision

It’s always a good idea to get staff on board during the selection process. Some may feel apprehensive about the introduction of a computerised care record system, but involving the care team from the outset can help staff overcome their fears and understand the benefits. They will be able to see that the system will help them in their work and reduce the time they spend on paperwork so they can devote more time to caring.

3. Remember that implementing a system takes time

Don’t assume that you and your staff will magically find the time to implement the new computerised record system alongside your existing day-to-day work commitments. Work out who will supervise the project and give them the time to do it. You’ll also need to calculate how much time will be needed to input data to get the new system operational and assign someone to this process.

4. Draw up a project plan

It may seem obvious but planning ahead can avoid many false starts and wrong turns. Implementing a computerised care record system involves care and back-office staff with differing degrees of IT familiarity. They operate in a 24/7 environment, often punctuated with unpredictable care episodes and service-user demands. Look at the diversity of staff and care documents involved and work out how the implementation can be fitted around the care home’s routine.

5. Review your current documentation

Most care homes want to retain their current documentation, which has typically gone through many changes over time – resulting in overlapping records, duplications and lack of clarity. Computerising these documents provides the ideal opportunity to review their content and relevance – and whether the systems you are considering will accommodate your old documentation and provide an improved alternative.

6. How easily can staff access the system?

Care is rarely provided in front of a computer screen, so consider how far staff will need to walk whenever they want to review and update resident records. Investing in several PCs, a network infrastructure and extra desk space may be beyond your organisation’s means, but there are cost-effective alternatives, such as wall-mounted touch screens and wireless tablet computers.

7. Start small and build momentum

We recommend starting the changeover with the shift or daily notes recording function. This may be broken down further by residents who have a high volume recording overhead or are based in a particular area of the care home. These documents are usually simple to implement and produce very quick results, so carers see how the system can help them in their daily work. With a first success quickly under its belt, the project can move forward positively.

If you would like more advice on implementing a computerised care record system, please contact one of our team.

Posted by administrator in Care home management, 0 comments